FAQ

We’ve answered some of the most common questions below to help make your shopping experience with Fashnav simple, clear, and stress-free.

Where is Fashnav located?

Fashnav is based in the United Kingdom.

Our business address is:

3 Warden Hill Gardens, Luton LU2 7AH, United Kingdom

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom.

There is no minimum purchase required.

How long does delivery take?

Orders are typically processed within 1–2 business days (Monday to Friday).

After dispatch, delivery usually takes 5–7 business days depending on your location.

Estimated total delivery time:

  • Processing Time: 1–2 business days
  • Shipping Time: 5–7 business days
  • Total Delivery Time: Approximately 6–9 business days

Please note that delivery times may vary during busy periods or due to courier delays.

Will I receive an order confirmation email?

Yes. Once your order has been placed successfully, you will receive a confirmation email containing your order details.

Can I track my order?

Yes. After your order is shipped, we will send you a tracking number by email.

Tracking information may take up to 24–48 hours to become active after dispatch.

What is your Return & Refund Policy?

We offer a 30-day return period for eligible items.

For full details regarding returns, refunds, eligibility requirements, and processing times, please refer to our Return & Refund Policy available on our website.

How do I request a return?

To start a return request, please contact our support team at:

Email: support@fashnav.store

Please include:

  • Your order number
  • The reason for the return
  • Photos if the item is damaged or incorrect

Our team will guide you through the return process.

Are there items that cannot be returned?

Some items may not be eligible for return due to hygiene reasons or if they are marked as final sale.

Any non-returnable conditions will be clearly stated on the product page before purchase.

Customer Support

For any questions, our support team is ready to assist:

Address: 3 Warden Hill Gardens, Luton LU2 7AH, United Kingdom

Phone: +44 7761 661627

Email: support@fashnav.store

We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.