FAQ

We’ve answered some common questions below to help make your shopping experience with Fashnav simple and transparent.

Where is Fashnav located?

Fashnav operates from the United Kingdom. Our business address is:

3 Warden Hill Gardens, Luton LU2 7AH, United Kingdom

Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the United Kingdom.

How long does delivery take?

Orders are processed within 1–2 business days (Monday to Friday).

After processing, shipping usually takes 5–7 business days.

Total estimated delivery time: 6–9 business days (Monday to Friday).

Will I receive an order confirmation email?

Yes. After placing your order successfully, you will receive a confirmation email with your order details.

Do you provide order tracking?

Yes. Once your order is shipped, you will receive an email containing your tracking number.
Tracking information is usually available within 24–48 hours after shipment.

What is Fashnav’s Return Policy?

You can find detailed information about returns, eligibility, and timelines in our Return & Refund Policy section on the website. It explains step-by-step how to initiate a return and what conditions apply.

How can I request a return?

To start a return, please contact us at support@fashnav.store

Make sure to include your order number and reason for the return.

Are there any items that cannot be returned?

Some items marked as final sale may not be eligible for return.
Any such restrictions will be clearly mentioned in the product description before purchase.

Customer Support

For any questions, our support team is ready to assist:

Address: 3 Warden Hill Gardens, Luton LU2 7AH, United Kingdom

Phone: +44 7761 661627

Email: support@fashnav.store

We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.