Refund policy

Return & Refund Policy – Fashnav

At Fashnav, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. Please review our Return & Refund Policy below before making a purchase. This policy applies to all orders delivered within the United Kingdom.

1. 30-Day Returns

You can request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed
  • Have all original tags attached
  • Be returned in its original packaging
  • Include proof of purchase, such as your order confirmation or receipt

We reserve the right to refuse returns that do not meet these conditions.

2. Starting a Return

To request a return, please contact our customer support team at:

Email: support@fashnav.store

Please include your order number and the reason for the return in your message.

Once your request is approved, we will provide:

  • Return instructions
  • Return shipping details
  • A return label if applicable

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

3. Damaged, Faulty, or Incorrect Items

We kindly ask that you inspect your order as soon as it arrives.

If you receive an item that is:

  • Damaged
  • Faulty
  • Incorrect
  • Different from what you ordered

Please contact us within 48 hours of delivery at support@fashnav.store and include clear photos showing the issue. Our team will review your case and work quickly to provide a suitable resolution.

4. Exchanges

We currently offer exchanges for:

  • Damaged or defective products
  • Incorrect items received
  • Incorrect size sent by us

All exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

We do not charge restocking fees for eligible returns. You will receive the approved refund amount without additional return handling charges from our side.

6. Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved:

  • The refund will be sent to your original payment method
  • Refund processing usually takes 5–7 business days
  • In some cases, it may take up to 7 business days after approval for the refund to appear

Please note that your bank or payment provider may require additional time to complete the transaction.

7. Discounts & Promotional Offers

Promotional discounts and coupon codes must be applied during checkout.

We are unable to:

  • Apply discounts after an order has been placed
  • Refund the value of unused promo codes or missed discounts

8. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive damaged or defective. This includes any products clearly marked as non-returnable at the time of purchase.

Customer Support

For any inquiries or assistance:

Address: 3 Warden Hill Gardens, Luton LU2 7AH, United Kingdom

Phone: +44 7761 661627

Email: support@fashnav.store

Our team is available to provide support and ensure a smooth shopping experience.