Shipping policy

Shipping & Delivery Policy – Fashnav

Thank you for shopping with Fashnav. We are committed to providing reliable shipping services and clear delivery information so you can shop with confidence.

This Shipping & Delivery Policy applies to all orders shipped within the United Kingdom.

Order Processing

All orders are processed within 1–2 business days after your order is placed.

  • Processing days: Monday to Friday
  • Orders placed on weekends or public holidays will be processed on the next working day

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

Order Cut-Off Time

Daily order cut-off time: 4:00 PM (GMT) Greenwich Mean Time (London)

  • Orders placed before the cut-off time may be processed the same business day
  • Orders placed after the cut-off time will be processed on the following business day

Shipping Method & Delivery Time

We currently offer Standard UK Shipping for all orders.

Estimated Delivery Times

  • Processing Time: 1–2 business days
  • Shipping Transit Time: 5–7 business days
  • Estimated Total Delivery Time: 6–9 business days

Please note that delivery times are estimates and may vary during busy periods, severe weather conditions, or due to courier delays outside our control.

Shipping Costs

We offer free shipping on all orders within the United Kingdom.

  • No minimum order value required
  • No hidden delivery charges at checkout

Delivery Address Information

Please ensure that your shipping address is accurate and complete before placing your order.

Fashnav is not responsible for delivery issues, delays, or lost parcels caused by incorrect or incomplete address details provided at checkout.

Order Changes & Cancellations

If you need to update or cancel your order, please contact us as soon as possible at:

Email: support@fashnav.store

We will do our best to assist you. However, once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Delayed or Lost Shipments

If your order is significantly delayed or appears lost during transit, please contact our support team at support@fashnav.store.

We will work with the shipping carrier to help locate your parcel and provide an appropriate solution where possible.

Customer Support

For any inquiries or assistance:

Address: 3 Warden Hill Gardens, Luton LU2 7AH, United Kingdom

Phone: +44 7761 661627

Email: support@fashnav.store

Our support team is ready to help you with any questions to ensure a smooth and stress-free shopping experience.